OpenPBX.io Features
Extensions
Create extensions for phones to register to and an option to receive emails on missed calls.
Extension Summary
Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls,
number of inbound calls and Average length of Conversation (ALOC). The summarized information can be downloaded as a CSV file.
Announcements
Setup a recording for the auto attendant that provides an announcement to callers.
Call Barge / Eavesdrop / Intercept
Listen in to an active call from another extension.
Call Block
Block inbound calls by the caller ID.
Call Broadcast
Create a recording and select one or more groups to have the system call and play the recording.
Call Center
Creates a robust call center environment with agent tiers.
Call Detail Records
Various reporting capabilities to see who called, when, call length, export to a CSV file, and call detail statistics.
Call Flows (Day Night Mode)
Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.
Call Forward
Forward to another extension or to any phone number.
Call Monitoring
View which extensions are currently in a call. (see Active Extensions)
Call Pickup
For a particular extension or any extension that is currently ringing.
Call Queuing
Load calls into queues so they can be answered in the order they came into the queue.
Call Recording
Record all or some calls or parts of the call.
Call Routing
Send the call different directions or perform actions based on reading the caller ID info or other call information.
Call Announced Transfer
Transfer the active call to another internal or external call. Also known as a warm transfer.
Call Blind Transfer
Transfer a call like a call was going into a call queue or from an IVR.
Call Transfer
Transfer a call.
Call Waiting
A beep while on a call and to toggle between two different calls.
Caller ID
Support for customization and supporting providers.
Conference
Set up voice and video conference calls, optionally, secure it with a PIN number and transfer current calls to a conference. Interactive conference control provides the ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf and manage profiles effortlessly.
Conference Center
Unlimited conference rooms with moderator and participants, pin numbers, call recording, mute all, caller announce and more.
Contacts
Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes. It is also possible to add additional features like time cards and invoices that can be related to the contacts.
Do Not Disturb (DND)
Direct calls to voicemail by default, however, there is an option while using do not disturb to send the call to an alternative destination.
Fax Server
A virtual fax machine that can send and receive faxes with advanced features.
Follow Me
Allows calling multiple extensions or external numbers.
Inbound & Outbound Call Routing
Routes used to receive or send calls in or out of OpenPBX.io
IVR Menus (Auto Attendant)
Create a structured interactive voice prompt for callers to use. Uses OpenPBX.io IVR and delivered from Database on Demand. Cached to in-memory database with IVR Menu Options all editable at once. Also works with Text to Speech.
Queues
Like Call Center but more flexible.
Music On Hold
Allows multiple categories of music on hold that can be set globally or per domain.
Can inject additional audio on intervals such as, ‘Your call is very important to us
please stand by’.
Operator Panel
A virtual panel that agents can drag and drop transfer calls. Adjust call state
from available, on break, do not disturb and logged out.
Recordings
Create and manage personalized recordings.
Ring Groups
Make one extension ring several extensions and an option to receive emails on missed calls.
Time Conditions
An extension that can be timed to route calls based on domain select, global option, move to other domains and holiday presets.
User & Group Management
Edit, change or add users of all permission levels.
Voice Mail
Has the ability to copy voicemails to other voicemail boxes after receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, checkbox for multi-delete.
Voice Mail to Email
Enable the feature of sending voicemails to email.
Clientele
